All returns require a RMA number PRIOR to returning the product. Items without a RMA number will be refused. This policy is to protect our customers and to help us ensure that all returns are handled properly. Many manufacture's have clearly stated policies about how their warranty is handled and require that they handle it themselves. We will certainly do everything in our power to make sure that our customers are satisfied with their purchase, we want you to be happy with the items that you've purchased from Pool Supply Unlimited. To request a RMA number please visit our "Contact Us" page and send us a message stating the issue and how we can help.

Typical Shipping Times

At Pool Supply Unlimited we prefer to ship as many orders as we can from our warehouse in Ontario, California. We know that by shipping ourselves it's more likely that our customer's will get the right product, shipped in the right condition the first time. Below you will find a UPS Ground time in transit map for orders shipping from our warehouse.

Many of our orders ship on a freight truck, items like large pool filters, pool heaters, heat pumps, slides, diving boards, etc. Those shipments take about the same amount of time to reach the destination terminal (that carriers terminal closest to your location) but can take 1-3 additional days to go out for delivery.

We can usually get products delivered to you faster using a expedited or guaranteed service, please call and we'd be happy to get you a quote.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.