Our Return Policy All returns require a RMA number PRIOR to returning the product. Items without a RMA number will be refused. This policy is to protect our customers and to help us ensure that all returns are handled properly. Many manufacture's have clearly stated policies about how their warranty is handled and require that they handle it themselves. We will certainly do everything in our power to make sure that our customers are satisfied with their purchase, we want you to be happy with the items that you've purchased from Pool Supply Unlimited. To request a RMA number please visit our "Contact Us" page and send us a message stating the issue and how we can help.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
