June 1, 2020
As of June 1st the swimming pool industry is both
short on product and shipping times for in stock items are rising every
day. Most warehouses nationwide are shipping in 3-7 business days, many
manufacture warehouses are much longer than that. Pool Supply Unlimited utilizes our own warehouses but we also ship from several supplier and
manufacture warehouses. We are doing our absolute best to keep customers
informed. Customers should expect some minimal shipping delays during the
peak of the swimming pool season. With so many Americans at home
currently the swimming pool industry has seen unprecedented demand for pool
products.
May 18, 2020
We see you out there, pointing at your device and anxious for help! We’re working long hours toward safely getting swimming pool products out, checking returns back in and answering all questions “staycation” related. Email is still the best way to contact us. If you would prefer to reach us by phone and your call is not immediately answered, please leave a message and a team member will be in touch with you in a timely manner. Our goal is to reply within 72 hours so you can better plan your swim season. Thanks for your business and patience during the busiest time of our season.
March 16, 2020
Nearly 10 years ago Pool Supply Unlimited was launched to provide unparalleled customer service. Today, we continue our vision to have a healthy, successful company that is a leader in customer service and has a loyal following. Like you, we are concerned with the challenges we are facing globally due to COVID-19. Please be assured that during this time, the health and safety of our team, our customers and our community is our highest priority.
We are safely continuing to work seven days a week to keep your swimming pool and spa in tip-top condition. Our customer service team is available via phone, email and chat during our regular hours. Visit our
contact page for more information. All orders will continue to ship out on time and should arrive within estimated delivery range. However, there may be some special orders that are delayed due to production issues caused by COVID-19. If this is the case with your order, we will provide immediate communication and updates as much as possible.
One thing we know for certain: Spending time in your backyard oasis is one of the best ways to stay safe, be active and keep smiles on faces. We encourage you to keep on swimming! Note: The CDC has confirmed that there is no evidence that COVID-19 can be spread through pools or hot tubs.*
Thank you for your continued loyalty and support, the Pool Supply Unlimited team.
*There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19. For more information: https://www.cdc.gov/coronavirus/2019-ncov/php/water.html.
