Prism Hardscapes LLC offers a 2-year limited warranty against manufacturer defects. Prism Hardscapes will repair or replace product which has been proven to be defective in workmanship and/or material. If unit is confirmed defective and is not repairable by a qualified Prism Hardscapes representative, the unit will be replaced.
The buyer must provide proof of purchase along with date of delivery to the end user and arrange shipping associated with the replacement of the unit. Prism Hardscapes will not be responsible for any defects resulting from misuse, user error, installation error, abuse, repair or alteration. The use of wood or fuels other than those specified for use with this unit by Prism Hardscapes will void warranty immediately. Under no circumstances will Prism Hardscapes be liable for incidentals or consequential damage resulting from defective products.
This warranty is Prism Hardscapes’ sole warranty, all others expressed or implied whether of merchantability, fitness of purpose or otherwise, are therefore disclaimed by Prism Hardscapes. Prism Hardscapes is not responsible for any injury or mishap related to misuse, abuse, or lack of judgment in choosing fire display locations.
This information was updated on 12/30/22. For the most current information and full warranty policy please visit www.prismhardscapes.com.