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Ledge Lounger LLC

A Palm Tree Isn’t The Same Without Coconuts

Without the right furniture and accessories, a pool’s ledge or Baja shelf is simply a place to dip your toes in. Ledge Lounger has developed a full line of products made to be in the water and under the sun. Featuring a contemporary design, all of their products are made with the highest quality outdoor materials so they’re guaranteed to stand up to the harsh pool environment and complement your poolscape’s aesthetic. No matter which Ledge Lounger product you choose, you’re guaranteed to enjoy life on the ledge in water, in style.
Ledge Lounger LLC
Phone: (855)647-1859
www.ledgeloungers.com
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Warranty


Ledge Lounger, takes pride in the durability and longevity of their products. They guarantee that their products will be of exceptional quality and craftsmanship, and free from defects and flaws. They are committed to lasting relationships, so in the event that ytheir product shows defects, please follow the steps in the “Submitting A Warranty Claim” section below.
 
Warranty terms vary by product, material, and collection. All products are backed by a limited manufacturer’s defect warranty.
 
Signature & Affinity Collection Products
Products shall be free from material defects, and shall not splinter, crack, chip, peel, or rot for two (2) years from the date of purchase for both commercial and residential use.
 
Mainstay, Legacy, Shift Daybed, and Games Collection Products
Products shall be free from material defects, and shall not splinter, crack, chip, peel, or rot for ten (10) years for residential use and two (2) years for commercial use from the date of purchase.
 
Mainstay, Legacy, Shift Daybed, and Games Collection Product Hardware
Warranted to perform as required for five (5) years for residential use and one (1) year for commercial use from the date of purchase.
 
Umbrella, Cushion, and Pillow Fabric Products
Fabric warranties vary by fabric type and are covered under a limited prorated warranty provided directly from the fabric mill. This warranty covers the fabric becoming un-serviceable because of loss of color or strength from normal exposure conditions including sunlight, mildew, rot, and atmospheric chemicals. Warranty does not cover ripped, torn, or frayed fabric or seams.
  • Marine grade solution dyed acrylic fabrics are warranted against light fastness for a period of ten (10) years.
  • Furniture grade solution dyed acrylic fabrics are warranted for a period of five (5) years.
  • Sling grade solution dyed acrylic fabrics are warranted for a period of five (5) years.
  • Ledge Lounger does not warranty provided Customer’s Own Materials.
Umbrella Poles and Hardware
Umbrellas are warranted for five (5) years for residential and commercial use, from the date of purchase, against defects in materials and workmanship. For warranty to apply, all umbrellas must be secured in a properly weighted base. Warranty does not cover the umbrella pole. The customer is responsible for taking the umbrella down when winds reach unsafe conditions.
 
Cabana Structures
Cabana structures are warranted for two (2) years for residential and commercial use, from the date of purchase, against defects in workmanship. For warranty to apply, all cabanas must be secured per instructions provided. The customer is responsible for taking the fabrics off the cabana when winds reach unsafe conditions.
 
The following items are specifically excluded from the Ledge Lounger products limited warranty. Ledge Lounger shall not be liable for any failure, defect, or damage resulting from or connected with the following:
  • Assembly, disassembly, or mishandling of products after they leave their facility, including any labor or installation by Ledge Lounger, a dealer, or an assembler.
  • Any modifications made to the product after production including structural alterations or the application of any coating on a product not approved by Ledge Lounger (including paint, chemicals, varnish, etc.).
  • Exposing Ledge Lounger products to heat from an external source (including grills, firepits, and reflections from windows and doors).
  • Ordinary wear and tear, abuse, or neglect, mishandling or otherwise abnormal use, including combined use of an incompatible product or accessory not manufactured by Ledge Lounger.
  • Lack of regular/suggested maintenance (please see cleaning/maintenance information for details on how to maintain Ledge Lounger products).
  • Fading – Ledge Lounger products are made to be UV resistant to reduce fading, but when exposed to the sun, color will fade to a degree (to protect against fading: reduce direct sunlight by storing or covering the products).
  • Deviances in color, pattern, or variations in products purchased at a later date or replacement parts, compared to originals.
  • Rust or corrosion of stainless steel or zinc coated steel hardware including corrosion due to exposure to salt-water conditions.
  • For in water use, improper balance of chemicals in water in which Ledge Lounger products are used.
  • Damage caused by acts of God, air pollution or other environmental conditions, corrosive atmospheres, intentional acts, unreasonable use, vandalism, or civil disorder.
Warranty does not apply to:
  • Transportation, labor, or assembly costs
  • Incidental or consequential damages resulting from the use of products
  • Any parties or individuals other than the original owner
Submitting A Warranty Claim
Please have proof of purchase ready when submitting a warranty claim. To submit a warranty claim:
  1. Contact customer service team at 1-855-642-4135, or by emailing [email protected]. Please include name, invoice number, contact information, pictures, and a description of the defect.
  2. Ledge Lounger will review the claim and repair or replace, at their discretion, any product determined by Ledge Lounger to be a manufacturer’s defect.
This information was updated on 10/15/19. For the most current information and full warranty policy please visit www.ledgeloungers.com.

Resources

Adobe Acrobat PDF Owners Manual
Adobe Acrobat PDF Care Instructions
External Website Link Color Chart
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ABOUT THE STORE
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in San Antonio, TX and can land most products to your door (within the 48 contiguous states) in less than a week.
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