COVID-19 Notice: Pool Supply Unlimited is open for business. Our customer service team is available, and we are shipping orders. Click here for more information.
Frequently Asked Questions
Our Return PolicyAll returns require a RMA number PRIOR to returning the product. Items without a RMA number will be refused. This policy is to protect our customers and to help us ensure that all returns are handled properly. Many manufacturers have clearly stated policies about how their warranty is handled and require that they handle it themselves. We will certainly do everything in our power to make sure that our customers are satisfied with their purchase - we want you to be happy with the items that you've purchased from Pool Supply Unlimited. To request a RMA number please visit our "Contact Us" page and send us a message stating the issue and how we can help.
Do you offer financing? Pool Supply Unlimited does not have its own financing program. However, if you have a PayPal account you can apply for Paypal Credit, which allows for establishing a payment plan for merchandise available here.
For more information on this program, formerly known as Bill Me Later, click here.
A second option is Bread Financing. With Bread, you can finance your purchase of over $250.00 for 6, 12 or 24 months. Click here for more information.
How do I confirm my PayPal account address?There are 3 ways to confirm this address: • Add a credit or debit card to your account (this is fastest). • Be approved for the PayPal Extras MasterCard. • Request a confirmation code by mail after you’ve had your PayPal account for 90 days.
To add a credit or debit card to your account: 1. Log in to your PayPal account. 2. Click Profile. 3. Click My money. 4. Click Add my card beside "Debit and credit cards." 5. Select the Card Type, then enter your card information. 6. Click Add Card.
To apply for the PayPal Extras MasterCard: 1. Log in to your PayPal account. 2. Click Products and Services. 3. Click View all PayPal Products and then click PayPal Extras MasterCard. 4. Click Apply Now and complete your application and review the terms. 5. Click Agree and Continue to submit your application.
To request a confirmation code by mail: 1. Log in to your PayPal account. 2. Click Help at the top of the page. 3. Enter Confirm my address in the Search box. 4. Click Is there another way to confirm my address? 5. Follow the instructions provided.
If an address is confirmed, the address status displays as Confirmed on payment receipts and the Transaction Details page. International ShippingWe have partnered with Zonos to assist with international orders. Once in your correct country (see flag in upper right hand side of home page), Zonos will help you see totals and pay in your currency. Multiple payment methods are available and you also have the option to prepay duties and taxes. Multiple shipping options are also available. If you prefer to work directly with us, international orders are shipped pending receipt of wire transfer. No international credit card payment will be accepted. Please email firstname.lastname@example.org for shipping quote and wire transfer information. International shipments going to Canada or Puerto Rico will be accepted using credit card or PayPal without additional information as long as billing and shipping addresses are the same and match what credit card company or PayPal have on file for card holder. Taxes and duties for shipments outside the U.S. are the responsibility of the customer.
Typical Shipping TimesAt Pool Supply Unlimited we prefer to ship as many orders as we can from our warehouse located in Ontario, California. This is not always possible, so we sometimes rely on drop-shipments from different suppliers to get your order shipped as soon as possible. We know that by shipping ourselves it's more likely that our customers will get the right product, shipped in the right condition the first time, and therefore this is our preference. Below you will find a UPS Ground time in transit map for orders shipping from our warehouses.
Many of our orders ship on a freight truck, items like large pool filters, pool heaters, heat pumps, slides, diving boards, etc. Those shipments take about the same amount of time to reach the destination terminal (that carriers terminal closest to your location) but can take 1-3 additional days to go out for delivery.
We can usually get products delivered to you faster using a expedited or guaranteed service when needed, please call (888) 836-6025 and we'd be happy to get you a quote.
Shipping and Sales Tax: Is shipping taxable? See the map below which identifies if shipping is taxable in your state. Our cart is programmed to follow state sales tax laws regarding tax on shipping costs.
Hay muchas maneras diferentes de contactarnos, y nos gustaría hablar con usted sobre las preguntas de su compra, ayudarle a diagnosticar los problemas de su equipo y escuchar acerca de cómo podemos mejorar y todo lo que está en su mente. Click Here
ABOUT THE STORE Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.