Home Terms Of Service

Terms of Service

General Information:
Pool Supply Unlimited may make improvements and/or changes in products, programs and pricing in this publication at any time. Specifically, chemical brands that may not be registered in certain states are subject to substitution for another brand name where the chemical is exactly the same product. Pool Supply Unlimited shall not be held liable for clerical, graphical, typographical and printing errors. We take pride in our site, however errors do sometimes occur and for that we apologize.

Pool Supply Unlimited wants to do business with anyone who needs pool products and supplies.  We reserve the right to refuse sales to anyone and we also reserve the right to refuse sales that are the result of a clerical error or error in quote. Possession of web site material or literature from Pool Supply Unlimited does not constitute the right to purchase products from Pool Supply Unlimited.

Pool Supply Unlimited typically does not match competitors' pricing but may consider it BEFORE the sale.  Pool Supply Unlimited will not adjust pricing after the sale is complete.

All sales are considered Business to Consumer sales and Pool Supply Unlimited reserves the right to any and all dealer incentives.

State Taxes:
Pool Supply Unlimited is a California based corporation. We charge sales tax only in those states where we are legally required to.

Warranty Information:
Nearly all products sold by Pool Supply Unlimited carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. Please contact us by email if you require assistance at sales@poolsupplyunlimited.com.
Pool Supply Unlimited does not express or imply any warranties. All warranties are the responsibility of the manufacturer. Pool Supply Unlimited expressly disclaims liability for any injury, loss, damage, or cost (including labor) of any kind arising from the use or inability to use any item we sell. 
These criteria apply to warranties for most manufacturers and most products:
Shipping Policy:
We make every effort to ship all orders within 24-48 hours of receipt (except for Saturdays, Sundays, and Holidays), however this is not always possible due to merchandise availability and other unforeseen events. Pool Supply Unlimited does not guarantee transit times on ground packages or standard freight. Heavy items, such as larger pool heaters, must be delivered via freight trucks to a freight dock at a freight terminal or place of business. We can provide curbside home delivery and lift gate service on such items at an additional charge, if your residence doesn't have limited access. Please call regarding details of what constitutes limited access. From time to time there will be promotional items with free shipping or a flat rate shipping charge. Free shipping or flat rate shipping fee applies to the continental United States ONLY.

For our complete shipping policy, click HERE.
Cancelling an Order:
Cancellations are only allowed if the product has not been shipped or picked up.  If you wish to cancel an order, you must call (951) 602-5337 and speak with a representative. Orders attempted to be cancelled any other way may not actually be cancelled as orders are promptly filled and shipped.  Special order items may not be cancelled after the manufacturer has shipped the order, either to us or direct to you, and installation cancellations are subject to a $50 cancelled trip fee if cancellation is the day of the scheduled install.

If your order has already been shipped, please request a Return Merchandise Request (RMA) by clicking HERE.

Return Policy:
Order must be less than 90 days old in order to be returnable. Return window starts at the date of receipt of order. Return Merchandise Authorization (RMA) must be requested within this 90-day period. Once an RMA has been issued it is valid for 30 days. Customer is responsible for paying return shipping costs.
For our complete returns policy, click HERE.
Will-Call Orders:
Will call orders can be placed online with Pool Supply Unlimited to save on shipping costs, but ONLY for eligible products in stock in our warehouse. We are located in Ontario, California. All will-call orders must be placed online or over the phone and an email will be sent after the order is processed to inform you of the time your order will be ready for pick up. Items not stocked in our warehouse MAY still be eligible for will call if the item is stocked at a local supplier. But, if the local supplier has a higher cost than our main supplier, then the difference in cost must be added to the selling price you see on the site.

International Orders:
We have partnered with Zonos to assist with international orders. Once in your correct country (see flag in upper right hand side of home page), Zonos will help you see totals and pay in your currency. Multiple payment methods are available and you also have the option to prepay duties and taxes. Multiple shipping options are also available.
Items shipped within the USA that are too large or too heavy for UPS will be shipped freight truck and there may be additional charges if shipped to a residential address. Call or e-mail sales@poolsupplyunlimited.com for pricing.  
International Order Payment Options: 
  • Utilize our international shipping partner Zonos to complete your order.
  • Bank wire transfer to our USA bank – additional $25.00 transfer fee. Please contact us to provide the information you need to do a wire transfer.
  • Previous international customer?  Contact us for repeat international orders.
Privacy Policy:
Visit the Privacy Policy page for details.
Photographs Used on our Website:
Many of the photographs (product images) on our site are proprietary and should not be used by anyone other than Pool Supply Unlimited for any reason without prior written approval. We watermark our images with our logo for this reason.  If you need one of our images please visit our contact us page and let us know which one and for what reason. We'll consider giving our written consent at that time.
We make every effort to ensure that the images used on our site are as representative of the actual products offered as possible; however, there may be instances where images which are perfect matches for specific products are not available. Thus, customers should not always assume that these images are exact representations of the product being sold. Please consult our customer service representatives with questions about specific images and products.
Due to the many variations in monitors and browsers, color samples may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual prodcut. We do our very best to make sure our samples are as close to the exact product as possible, but cannot guarantee that what you see is an exact sample. If it is important that the color be exact, it is highly recommended that you order a sample first, before placing your full order. After you receive your samples, keep in mind that even the actual sample can have minimal color variations from the finished product as stated by our manufacturers. 
Promotional Offers
The following are terms & conditions for promotions offered by Pool Supply Unlimited.
  • By taking advantage of a promotion you indicate acceptance of these rules together with any specific instructions and terms for such promotion which may be mentioned in any electronic messages, on the website, or communicated to you in any other way.
  • All orders will be subject to our standard terms and conditions of purchase and product/service specific terms and conditions of use. These can be found here.
  • Promotional offers cannot be used with any other promotion unless otherwise indicated.
  • In the event of product returns or cancellations, refunds will be given for the amount of the original purchase less the discount received.
  • We reserve the right to change a promotion’s rules and/or withdraw the promotion at any time, without warning.
Discounts & Coupon Codes
The following are terms & conditions for discounts and coupon codes offered by Pool Supply Unlimited.
  • Cannot be applied to previously placed orders.
  • Not transferable or redeemable for cash or credit.
  • Coupon codes are limited to one coupon code per customer, per order.
  • Certain products are excluded from coupon codes and/or discounts. See the specific details of the promotion for a list of excluded products.
  • To apply a coupon code, you must enter it prior to completing the order.
LoyaltyPoints Program
Visit the LoyaltyPoints Program Terms page for details.
The following are terms & conditions for contests offered by Pool Supply Unlimited. 
  • Eligibility: Open to legal residents of the fifty United States and District of Columbia who are 18 years of age or older at time of entry.
  • Winner Selection: Winners will be selected within 96 hours after the close of the event from among all eligible entries received during the Giveaway. Winners will be determined at random. Winners will be contacted via email. Winners will have 96 hours to claim their prize or a new winner may be selected. A list of winners can be requested at any time by contacting webmaster@poolsupplyunlimited.com.
  • Prize: Odds of winning prize is dependent upon the total number of eligible entries received. Prizes are limited to one (1) per household.
  • General: Subject to all federal, state and local laws/regulations. Neither Pool Supply Unlimited, the Sponsor, nor any affiliates will have any liability whatsoever for any injuries, losses or damages of any kind caused by any prize or resulting from acceptance, possession, use and/or misuse of any prize or participation in these promotions. Acceptance of a prize shall be construed as and signify the winner’s agreement and consent that Pool Supply Unlimited or the Sponsor may use the winner’s name, voice, likeness and/or prize information, without limitation, for promotional purposes without further consideration, review, approval or payment, where allowed by law. By participating in this promotion, entrants agree to be bound by the decisions of Pool Supply Unlimited and the Sponsor, which are final and binding in all respects.
  • Internet: Neither Pool Supply Unlimited nor the Sponsor is responsible for electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive entry information by Pool Supply Unlimited or the Sponsor on account of technical problems or traffic congestion on the Internet or at any website or any combination thereof. If, for any reason, the promotions are not capable of running as planned for any reason Pool Supply Unlimited or the Sponsor reserves the right to cancel, terminate, modify or suspend the Giveaway and select the winners by random drawing from among all eligible entries received from all methods combined up to the point of the action taken by Pool Supply Unlimited or the Sponsor.
  • Sponsor: Pool Supply Unlimited is the host of the giveaway and is in no way to be considered the Sponsor, unless the giveaway specifically discloses that Pool Supply Unlimited is the Sponsor. The Sponsor is deemed to be the party providing the product for the giveaway. The Sponsor is responsible for shipment and delivery of giveaway product, unless otherwise specified.
  • Disclosure: Pool Supply Unlimited may or may not have received the same prize and/or compensation in order to facilitate a review for giveaway purposes. The comments made within the post are in no way reviewed, edited or influenced by any parties, including the Sponsor. All opinions are 100% that of Pool Supply Unlimited.
Hay muchas maneras diferentes de contactarnos, y nos gustaría hablar con usted sobre las preguntas de su compra, ayudarle a diagnosticar los problemas de su equipo y escuchar acerca de cómo podemos mejorar y todo lo que está en su mente.
Click Here
5am - 8pm Weekdays
6am - 6pm Weekends
Pacific Standard Time
Will-Call Hours Click Here
Be the first to know the latest news, deals & special events!


By signing up you indicate that you agree to the terms of our privacy policy.

Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.
YouTube Facebook Twitter Google+ Pinterest
Visa Mastercard Discover American Express PayPal
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams