Home Terms Of Service

Terms of Service

The information contained in this web site is provided for informational purposes only. While Pool Supply Unlimited has tried to provide accurate and timely information, there may be inadvertent inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Pool Supply Unlimited wants to do business with anyone who needs pool products and supplies. We reserve the right to refuse sales to anyone and we also reserve the right to refuse sales that are the result of a clerical error or error in quote. Possession of website material or literature from Pool Supply Unlimited does not constitute the right to purchase products from Pool Supply Unlimited.

All sales are considered business to consumer sales and Pool Supply Unlimited reserves the right to any and all dealer incentives.

The pool information contained in this website is intended, in part, to alert the reader to certain pool use, maintenance and construction issues. You should consult your local pool professional for relevant information regarding your circumstances, climate, and geography. The information contained herein is not intended as a substitute for professional consultation regarding pool use, pool installation, pool maintenance or pool repair. If professional assistance is required, the services of a competent professional person should be sought.
Pricing and Availability
Any pricing information listed on this website is subject to change without notice. Pool Supply Unlimited typically does not match competitors' pricing but may consider it before the sale. Pool Supply Unlimited will not adjust pricing after the sale is complete.

Certain items listed as part of our inventory may be discontinued or may be unavailable from time to time; contact us for current availability. While it is a rarity that an item ordered through our site is no longer be available due to manufacture obsolescence. Should an item ordered no longer be available due to its obsolescence we will contact you if no other comparable, equal, or better alternative is available. Should a comparable, equal or better alternative item be available we reserve the right to ship that product.

Pool Supply Unlimited may make improvements and/or changes in products, programs, and pricing at any time. Specifically, chemical brands that may not be registered in certain states are subject to substitution for another brand name where the chemical is exactly the same product.

In an effort to bring you the most competitive price, not all products we offer are stocked and warehoused at our warehouse. Therefore we ship these non-stock products directly from the manufacturer. Orders shipped from a manufacturer are not subject to our control and shipping times vary. Not all items listed are kept in stock for immediate delivery. Purchasers will be notified if an item ordered is out of stock, backordered or special order. Unfortunately, given the supply chain issues from the 2020 pandemic, as many items became available again, they came with an increased cost that was unannounced by the manufacturer. We will try to honor the price on our site, but in some cases we will not be able to do so. In these cases, we will be forced to charge the additional amount or cancel the order.
Warranty Information
Nearly all products sold by Pool Supply Unlimited carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product.
Pool Supply Unlimited does not express or imply any warranties. All warranties are the responsibility of the manufacturer. Pool Supply Unlimited expressly disclaims liability for any injury, loss, damage, or cost (including labor) of any kind arising from the use or inability to use any item we sell. 
These criteria apply to warranties for most manufacturers and most products:
Shipping Policy
We make every effort to ship all orders within 24-48 hours of receipt (except for Saturdays, Sundays and holidays), however this is not always possible due to merchandise availability and other unforeseen events. Pool Supply Unlimited does not guarantee transit times on ground packages or standard freight. Free shipping promotions and flat rate shipping fees applies to the continental United States ONLY.

Visit the Shipping Policy page for our complete shipping policy.
Freight Shipments 
Items shipped within the USA that are too large or too heavy for UPS must be delivered via freight truck. All freight deliveries are scheduled for residential curbside delivery and someone must be there to inspect and receive the delivery. Freight shipments require inspection and signature upon delivery. Any damaged shipments must be refused.
Visit our Shipping Policy page for more information on freight shipments.
Products Damaged in Transit
While it's unfortunate, products are damaged by the delivery carrier from time to time. You must inspect the item(s) by opening the pallet and boxes to check for concealed freight damage. It is highly recommended that you remove the wrapping and/or box and inspect the product for hidden damage as well. Please clearly notate on the carrier’s paperwork that the item was damaged when it arrived, refuse the shipment and supply us with a copy of that paperwork. If the carrier will not let you remove the box, then please clearly write on the freight bill "Subject to Inspection for Damage". Please contact us so we can get you a replacement or find a solution for the damage to be repaired.
Visit our Shipping Policy page for more information on what to do when an item is damaged in transit.
Shipping Times
At Pool Supply Unlimited we prefer to ship as many orders as we can from our warehouse located in San Antonio, Texas. This is not always possible, so we sometimes rely on drop-shipments from different suppliers to get your order shipped as soon as possible. We know that by shipping ourselves it's more likely that our customers will get the right product, shipped in the right condition the first time, and therefore this is our preference. Below you will find a UPS Ground time in transit map for orders shipping from our warehouse.
Orders shipped directly from a manufacturer are not subject to our control and shipping times vary.

Many of our orders ship on a freight truck, items like large pool filters, pool heaters, heat pumps, slides, diving boards, etc. Those shipments take about the same amount of time to reach the destination terminal (that carriers terminal closest to your location) but can take 1-3 additional days to go out for delivery.
Return Policy
Order must be less than 90 days old in order to be returnable. Return window starts at the date of receipt of order. Items must be in new and saleable condition, in the original undamaged packaging, to qualify for a return. Any product that has been installed and/or used cannot be returned. Return Merchandise Authorization (RMA) must be requested within this 90-day period. Once an RMA has been issued it is valid for 30 days. Customer is responsible for paying return shipping costs.
Visit the Returns Policy page for our complete returns policy.
Cancelling an Order
Cancellations are only allowed if the product has not been shipped or picked up. We pride ourselves on quickly processing and shipping orders, therefore we cannot guarantee cancellation. If you wish to cancel an order, please email us at [email protected] and include your order number and "cancel" in the subject line, this will route your email to the correct team. Note: your order has not been cancelled unless you receive an email from us confirming cancellation.

If your order has already been shipped, please request a Return Merchandise Request (RMA) by clicking here.

Visit our Returns Policy page for more information on cancelling an order.
Special Orders
Typically, special orders take two to three weeks for delivery. Every item / order is different, so lead times can vary. If your product has to be special ordered, we will notify you of the fact via email. Special order items most of the time are non-returnable. In some instances, special order items may be returned to the manufacture but restocking fees and shipping charges will be incurred.
Visit the Returns Policy page for more information on special orders.
On occasion items may be backordered because it is temporarily out of stock with the supplier. Every item / order is different, so backorder times can vary. If your order has been backordered we will notify you of the fact via email. If you do not wish to wait for your backordered item, contact us immediately to cancel or change your order. If you wish to cancel an order, please email us at [email protected] and include your order number and "cancel" in the subject linePlease contact our customer service team if you would like help changing your order to an in stock item.

International Orders
We have partnered with Zonos to assist with international orders. You can select the country you are shipping to by clicking on the flag in upper right hand side of the web page. Zonos will then show you prices and allow you to pay in your currency. Multiple payment methods are available and you also have the option to prepay duties and taxes. Multiple shipping options are also available.
International Order Payment Options:
  • Utilize our international shipping partner Zonos to complete your order.
  • Bank wire transfer to our USA bank – additional $25.00 transfer fee. Please contact us to provide the information you need to do a wire transfer.
  • Previous international customer?  Contact us for repeat international orders.
Pool Supply Unlimited does not have its own financing program. However, we offer two third party financing options.
  • If you have a PayPal account you can apply for Paypal Credit (formerly known as Bill Me Later), which allows for establishing a payment plan for merchandise available here. For more information on this program click here.
  • Bread Financing allows you to finance your purchase of over $250.00 for 6, 12 or 24 months. Click here for more information.
Sales Tax
Pool Supply Unlimited is a Texas based corporation. We charge sales tax only in those states where we are legally required to. See the map below which identifies if shipping is taxable in your state. Our cart is programmed to follow state sales tax laws regarding tax on shipping costs.
Privacy Policy
Visit the Privacy Policy page for details.
Photographs / Images
We make every effort to ensure that the images used on our site are as representative of the actual products offered as possible; however, there may be instances where images which are perfect matches for specific products are not available. Thus, customers should not assume that product images are exact representations of the product being sold. Please consult our customer service representatives with questions about specific images and products.
Due to the many variations in monitors and browsers, color samples may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual product. We do our very best to make sure our samples are as close to the exact product as possible, but cannot guarantee that what you see is an exact sample. If it is important that the color be exact, it is highly recommended that you order a sample first, before placing your full order. After you receive your samples, keep in mind that even the actual sample can have minimal color variations from the finished product as stated by our manufacturers. 
Trademarks & Copyright
All copyrights, intellectual property, trademarks, company names and product names are the property of their respective owners. Content on this website, including but not limited to the text and images herein and their arrangement are property of Pool Supply Unlimited. Certain images, copy, documents, and information herein are owned by and have been provided by our suppliers and are used with permission. Many of the photographs (product images) on our site are proprietary and should not be used by anyone other than Pool Supply Unlimited for any reason without prior written approval. We watermark our images with our logo for this reason.
Linking to the URL poolsupplyunlimited.com is expressly prohibited unless it is previously agreed upon by both parties.
Mobile Messaging
Pool Supply Unlimited may send promotional, transactional or customer service mobile messages in various formats. You agree that we may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. By providing your mobile phone number to us, you are opting in you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in. You may opt-out at any time. If you wish to opt-out and stop receiving mobile messages from us, or you no longer agree to the Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us.
Visit the Mobile Messaging Terms and Conditions page for details.
Promotional Offers
The following are terms & conditions for promotions offered by Pool Supply Unlimited.
  • By taking advantage of a promotion you indicate acceptance of these rules together with any specific instructions and terms for such promotion which may be mentioned in any electronic messages, on the website, or communicated to you in any other way.
  • All orders will be subject to our standard terms and conditions of purchase and product/service specific terms and conditions of use.
  • Promotional offers cannot be used with any other promotion unless otherwise indicated.
  • In the event of product returns or cancellations, refunds will be given for the amount of the original purchase less the discount received.
  • We reserve the right to change a promotion’s rules and/or withdraw the promotion at any time, without warning.
Discounts & Coupon Codes
The following are terms & conditions for discounts and coupon codes offered by Pool Supply Unlimited.
  • Cannot be applied to previously placed orders.
  • Not transferable or redeemable for cash or credit.
  • Coupon codes are limited to one coupon code per customer, per order.
  • Certain products can be excluded from coupon codes and/or discounts. See the specific terms of the promotion for a list of included or excluded products.
  • One time use coupon codes and/or unique codes issued to a customer can be used only once. If a one time use / unique coupon code is used on an order that is cancelled or returned the coupon is forfeited. The one time use / unique coupon code will not be available to reuse and a replacement coupon code will not be issued.
  • To apply a coupon code, you must enter it at the Payment page of checkout. Click here for instructions on how to apply a coupon code. 
LoyaltyPoints Program
Pool Supply Unlimited LoyaltyPoints is a rewards program offered by Pool Supply Unlimited to its customers. To enroll in the LoyaltyPoints Program customer must become a Registered User on poolsupplyunlimited.com. Once customer is registered, enrollment in LoyaltyPoints is automatic. Customers can register here. Customers that are already registered and participants in the LoyaltyPoints Program can view their points balance and history here.
Visit the LoyaltyPoints Program Terms page for details.
The following are terms & conditions for contests offered by Pool Supply Unlimited. 
  • Eligibility: Open to legal residents of the fifty United States and District of Columbia who are 18 years of age or older at time of entry.
  • Winner Selection: Winners will be selected within 96 hours after the close of the event from among all eligible entries received during the Giveaway. Winners will be determined at random. Winners will be contacted via email. Winners will have 96 hours to claim their prize or a new winner may be selected. A list of winners can be requested at any time by contacting [email protected].
  • Prize: Odds of winning prize is dependent upon the total number of eligible entries received. Prizes are limited to one (1) per household.
  • General: Subject to all federal, state and local laws/regulations. Neither Pool Supply Unlimited, the Sponsor, nor any affiliates will have any liability whatsoever for any injuries, losses or damages of any kind caused by any prize or resulting from acceptance, possession, use and/or misuse of any prize or participation in these promotions. Acceptance of a prize shall be construed as and signify the winner’s agreement and consent that Pool Supply Unlimited or the Sponsor may use the winner’s name, voice, likeness and/or prize information, without limitation, for promotional purposes without further consideration, review, approval or payment, where allowed by law. By participating in this promotion, entrants agree to be bound by the decisions of Pool Supply Unlimited and the Sponsor, which are final and binding in all respects.
  • Internet: Neither Pool Supply Unlimited nor the Sponsor is responsible for electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive entry information by Pool Supply Unlimited or the Sponsor on account of technical problems or traffic congestion on the Internet or at any website or any combination thereof. If, for any reason, the promotions are not capable of running as planned for any reason Pool Supply Unlimited or the Sponsor reserves the right to cancel, terminate, modify or suspend the Giveaway and select the winners by random drawing from among all eligible entries received from all methods combined up to the point of the action taken by Pool Supply Unlimited or the Sponsor.
  • Sponsor: Pool Supply Unlimited is the host of the giveaway and is in no way to be considered the Sponsor, unless the giveaway specifically discloses that Pool Supply Unlimited is the Sponsor. The Sponsor is deemed to be the party providing the product for the giveaway. The Sponsor is responsible for shipment and delivery of giveaway product, unless otherwise specified.
  • Disclosure: Pool Supply Unlimited may or may not have received the same prize and/or compensation in order to facilitate a review for giveaway purposes. The comments made within the post are in no way reviewed, edited or influenced by any parties, including the Sponsor. All opinions are 100% that of Pool Supply Unlimited.
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Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in San Antonio, TX and can land most products to your door (within the 48 contiguous states) in less than a week.
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