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Loyalty Points Terms & Conditions

Register for the LoyaltyPoints program - or - Login to access your LoyaltyPoints .
Pool Supply Unlimited LoyaltyPoints is a rewards program offered by Pool Supply Unlimited to its customers (also referred to as “the Program”). These terms and conditions form the agreement (the “Agreement”) between each customer that participates in LoyaltyPoints (referred to as a “Member”) and Pool Supply Unlimited with respect to the Program. This Agreement goes into effect January 1, 2015; the official start date of the Pool Supply Unlimited LoyaltyPoints Program. You may contact Pool Supply Unlimited at 4985 Eisenhauer Rd., Suite 104, San Antonio, TX 78218; 888-836-6025.

By participating in LoyaltyPoints , Member agrees to the terms and conditions, rules, regulations, policies, and procedures of the Program available at poolsupplyunlimited.com. Each Member is responsible for remaining knowledgeable about the Program terms and conditions. Pool Supply Unlimited reserves the right to disqualify Members who have violated any of the Program terms and conditions. Pool Supply Unlimited reserves the right to change the terms or conditions of the Program or terminate the Program at any time without prior written notice. Communications about LoyaltyPoints , including changes to the Program, will be posted on poolsupplyunlimited.com.

Membership in the Program is free and no initial purchase is required. Pool Supply Unlimited reserves the right to refuse issuance of a LoyaltyPoints to any customer who does not follow the enrollment procedures. Member should promptly notify the Program of any changes to Personal Information such as name and email address either by visiting poolsupplyunlimited.com or by calling a customer service representative at 888-836-6025.

Pool Supply Unlimited reserves the right to cancel any LoyaltyPoints membership for which it has incomplete, inaccurate, false or fictitious Personal Information and all LoyaltyPoints points earned on that account will be forfeited.
Pool Supply Unlimited LoyaltyPoints program is only available for orders shipped within the United States. LoyaltyPoints cannot be redeemed on orders processed using our international checkout and shipping partner.

Program Enrollment

To enroll in the LoyaltyPoints Program customer must become a Registered User on poolsupplyunlimited.com. Registration requires only the customer’s name and email address. Once customer is registered, enrollment in LoyaltyPoints is automatic.

Customers can register at https://www.poolsupplyunlimited.com/register. Customers are also given the opportunity to register during the checkout process on the My Address page.

Enrollment in the Program enables a Member of LoyaltyPoints to earn Points on purchases and redeem Points on future purchases. Points can only be earned and/or redeemed on the purchase of merchandise. Shipping, tax and other fees are not eligible for Point redemption or earning. Pool Supply Unlimited reserves the right to add or delete items eligible for Points issuance at any time, at its sole discretion, without notice.

In order to earn and/or redeem Points on a purchase the customer must be enrolled in the LoyaltyPoints Program at the time of purchase.

Earning Points

LoyaltyPoints Members earn 100 points for every $1 spent. From time to time, special program offers will be made.
      Note - The Program earning rate was modified on June 23rd 2018. Prior to 6/23/18 Members earned two points for every $1 spent.
Customer must be a Member of the LoyaltyPoints Program at the time of purchase to earn Points. Points cannot be earned retroactively on purchases made prior to enrollment in the LoyaltyPoints Program. Member should be logged into their account or use their registered email address when purchasing to earn Points. If the Customer does not use their registered email address when purchasing, they will not earn points.

Points will only be earned on actual dollars spent in a transaction where Points are redeemed. All Points will be awarded to the Member’s account upon purchase. On a return and/or exchange the Points will be deducted from the Member’s account that was used for the original purchase.

Redeeming Points

When purchasing items Member may choose to either redeem earned Points or continue saving Points to use on a future purchase. If Member elects to redeem earned Points, the Points will be converted into a dollar discount and will be deducted from the total price of the Member’s merchandise purchase. Earned Points can be converted into dollar discounts in four tiers:
  1. 5,000 points = $5
  2. 10,000 points = $10
  3. 50,000 points = $25
  4. 150,000 points = $50
Customer must be a Member of the LoyaltyPoints Program to redeem Points. Member must be logged into their account at the time of purchase and use their registered email address on the order to redeem Points. To apply Points on an order for a dollar discount Customer must apply points at the Payment pager of checkout. Points cannot be applied to previously placed orders.

Upon redemption of Points, the Points will immediately be deducted from Member’s account. Once Points are redeemed, Points cannot be credited back to Member’s account. The only exception being an authorized merchandise return. When returning merchandise from a purchase where Points were redeemed for a dollar discount the Member will be refunded the amount paid and Points used will be credited back to their LoyaltyPoints account.

From time to time, other incentives, such as coupon codes or promotions, may be combined with the redemption of LoyaltyPoints .

Points may not be redeemed for cash, and are not transferable to any other individual or entity. The sale or barter of Points is expressly prohibited. Any attempt to transfer or sell Points in violation of the terms and conditions will be confiscated and membership in the Program may be terminated. Any fraudulent or unauthorized use of Points is strictly prohibited, and may result in termination or disqualification from the Program.

Pool Supply Unlimited may, at any time and without notice, change, eliminate, or terminate the Point earning and redemption procedures and offerings.

Member Information & Communications

By participating in the Program, Member agrees to allow Pool Supply Unlimited to communicate via mail, email, phone and other channels. Pool Supply Unlimited may use these channels to communicate Member account status, notify Member when they are eligible for a reward, communicate program changes, and offer special Member promotions, coupons and more. Members who opt out of all marketing communications will receive only messages related to their account.

Member information will be protected in accordance with the Online Privacy and Security policy and/or the Notice of Privacy Practices, as applicable.
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Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in San Antonio, TX and can land most products to your door (within the 48 contiguous states) in less than a week.
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