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Privacy Policy

Pool Supply Unlimited is committed to protecting your privacy. This policy describes how we collect and use personal information about you when you visit our website, contact us, or visit our stores.

When you interact with poolsupplyunlimited.com or make a purchase we collect personal and technical information about you, your visit and your recent purchases. This may include order information, product interests, content topic interests, loyalty information, etc. in addition to information about your visit such as IP Address, operating system, location information and other device information. We may record additional information about your visit including the pages you viewed on the site, products you browsed or placed in an online shopping cart as well as any content pages you have viewed. We collect this information about you and your preferences to create a profile of your interests and to serve you personalized content on websites and/or via personalized marketing promotions that we believe may be of interest to you. In some cases, we may automatically enroll you in marketing campaign based on your product interests or past purchases. You may optionally disclose additional personal information about yourself within your account or as part of a contest or sweepstakes. By providing this additional personal information you authorize us to use this information in connection with personalized marketing promotions and interest-based advertising. You may optionally rate / review or comment on a product, blog post and / or web page, by entering your email, a star rating, and short text. By providing your review or comment you authorize us to disclose your endorsement or feedback to other shoppers interested in that product, webpage or blog post.

If you have questions or concerns regarding this statement, you should contact the Pool Supply Unlimited customer service department at privacy@poolsupplyunlimited.com or (951) 200-5530.

How We Share Information

Your personal information will never be sold. We do not share personal information about you with third-parties for third-party marketing or advertising purposes. We do share personal information with third-parties for other purposes. For example, we share personal information with:

Online Advertising and Third-Parties We Work With
We work with third-party companies for advertising purposes, including to serve advertisements across the Internet; track and categorize your activity and interests over time on our website, and to identify the different device(s) you use to access websites and mobile applications. These companies may collect information - including automatically collected information when you use our website. These third-party companies also may possess or obtain information about you from your interactions directly with the third-party companies; with other websites, mobile applications, or companies that the third-party companies work with; or from your interactions with advertisements the third-party companies help to display to you. The information that these companies collect may be used to customize or personalize the advertisements that are displayed to you. We may share personal information with the third-party companies we work with for our purposes, though we do not share personal information about you with third-parties for third-party marketing or advertising purposes.

Third-Party Privacy Policies
Pool Supply Unlimited gives you access to third-party partners to provide you with certain services. Our website may provide links to other sites, content or videos maintained by third-parties. Pool Supply Unlimited encourages you to review the privacy statements of website you choose to link to from Pool Supply Unlimited so that you can understand how those websites collect, use, and share your information. Pool Supply Unlimited is not responsible for the privacy statements or content on websites outside of poolsupplyunlimited.com.


What Information We Collect

Pool Supply Unlimited collects a variety of types of information. For example, we collect:

How We Collect Information

Pool Supply Unlimited collects information on our website, and during interactions with you, including on the phone, chat and in-store. We also obtain information from you and from third-parties. For example, we collect and obtain information:

Cookie Policy
Cookies are small pieces of information that are stored by your browser on your computer hard drive. You must have cookies enabled for you to be able to perform many of the general functions on poolsupplyunlimited.com. We use cookies to recognize you when you use or return to a site to provide a continuous more personalized shopping experience. In some cases, we use retargeting cookies and allow third-party service providers to provide interest-based advertisements to you on other websites. In order to measure the performance of marketing campaigns we monitor actions you take in connection with our marketing campaigns including links clicked. Pool Supply Unlimited does not use cookies to store or collect any personal information such as names, addresses, or payment information. While we strive to offer you choices when you use our website, we do not promise that we will be able to receive, or honor web browser Do Not Track signals. To learn more about cookies and your computer, visit the website that corresponds to the browser you use.

How We Use Information

Pool Supply Unlimited uses the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. Examples of how we use information include:

Your Information and Access Requests

We strive to offer you with choices about how personal information is stored, used and shared.

Children’s Privacy

Pool Supply Unlimited does not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you believe that your child under the age of 13 has submitted personal information to Pool Supply Unlimited in connection with our website, and without prior verifiable parental consent, please e-mail us at privacy@poolsupplyunlimited.com , so that we can take steps to delete the personal information provided.

Security

To ensure all your personal information is kept private, your personal information and credit card number are encrypted with SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted. Your credit card information is stored in a database inaccessible to the Internet. Pool Supply Unlimited constantly monitors the status of its Internet security and strives to keep up with the latest security features available to keep our customers information secure. We perform monthly web security reviews to evaluate the effectiveness of current practices, as well as new technology applications that may make Pool Supply Unlimited even more secure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information transmitted to us.

To keep internal access to your data limited, Pool Supply Unlimited network is protected with encryption, and employees have access to such data only via password and additional two-factor authentication.

How to Contact Us

For questions regarding our privacy policy or your personal information, you can e-mail Pool Supply Unlimited at privacy@poolsupplyunlimited.com or call (951) 200-5530. For questions regarding a product or an order, please contact us here. You may also send us your comments about the Pool Supply Unlimited site or the shopping experience in general, as we always appreciate feedback. Pool Supply Unlimited may file your comments to improve the site and program or review and discard the information.

Privacy Policy Changes

Pool Supply Unlimited will occasionally make changes to this policy, and may apply any changes to information previously collected, as permitted by law. When we make changes to this policy, we will notify you by posting the updated policy on our website, and we will update the effective date at the end of this Policy.

Effective Date
This policy is effective December 26, 2019.

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ABOUT THE STORE
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.
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