All warranty claims must be handled directly through the manufacturer. Aqua Creek Products offers the following warranty coverage:
- Pool Lifts and Structural Components
- 5-year limited warranty against defects in materials and workmanship
- Electrical Components
- 5-year prorated warranty
- Full coverage years 1 and 2, decreasing coverage years 3 to 5
- Hydraulic Actuators and Mesh Slings
- ProWave Pool Bike
- 3-year limited warranty on frame
- 1 year warranty on parts and transmission
- Tidal Wave Pool Bike
- 3-year warranty on metal frame
- 1 year warranty on other components
- AquaJogg Hydro Treadmill
- 2-year warranty on metal frame
- 6-month warranty on wearing parts
- Pool Access Chairs and Walkers
- 1-year limited warranty on parts and labor (varies by model)
Warranty Exclusions:
Damage due to accident, misuse, abuse, negligence, failure to maintain, normal wear and tear, labor costs, shipping fees, and unauthorized alterations are not covered.
Claims Process:
Customers must provide place of purchase, product details, serial number, purchase and installation dates, and description of defect. Aqua Creek will repair or replace defective parts at its discretion. Freight charges are typically the customer’s responsibility.
This information was updated on 08/05/25. For the most current
information and full warranty policy please visit aquacreekproducts.com.