NOTICE: The pool & spa industry continues to face industry-wide shortages on many products that most vendors expect to last late into 2022. We're allowing items to be purchased so that customers who choose to wait will have their order shipped when product is available. Most vendors are not providing any ETA on when items will be available. WE WILL EMAIL YOU RIGHT AWAY IF YOUR ITEM IS BACKORDERED.
Lochinvar requires professional installation of their pool & spa heaters for a valid warranty. If the heater is not professionally installed with proof of installation your warranty will be voided by the manufacture.
For 3 Years, Lochinvar warrants this product against defects in materials or workmanship and failure due to thermal shock as described in this document, if installed within the United States or Canada, and provided the product remains at its original place of installation.
Warranty coverage begins on the date of installation OR the date of manufacture if installation cannot be verified. Note: The date of manufacture can be determined using the Serial Number, located on the silver rating label (Example: D12H0024168).
WHAT IS COVERED:
Subject to these terms, in the event of defect in materials or workmanship appearing during the first two years, Lochinvar will repair, or at our discretion, replace any part of the product covered
under this warranty.
After 2 years, Lochinvar will repair or, at our discretion, replace the defective heat exchanger, for a period of 1 more year. You are responsible for all labor, shipping, delivery, installation, and handling costs.
Unless authorized in writing, all products must be returned to the factory for warranty determination, at the owner’s expense.
Any replacement part or product will be warranted only for the unexpired portion of the original product’s limited warranty period.
If an identical model is no longer available due to a change in law, regulation, or standard, Lochinvar will replace the product with one having at least the same capacity and of equal input. In these instances, you will have the option of paying the difference between what you paid for the original model and the new model with the additional features, or receiving a refund of the portion of the purchase price allocable, on a pro-rata basis, to the unexpired portion of the warranty period.
Owners are responsible for selecting a qualifi ed service provider. Visit www.lochinvar.com for a list of service providers in your area.
Follow all instructions enclosed with the product.
Retain all bills of sale or receipts for proof of installation.
Provide copies of all service and maintenance records.
Contact your installer or dealer as soon as any problem or defect is noticed.
FOR SERVICE OR WARRANTY INQUIRIES:
Call your local installer or dealer. Be ready to provide the following information: your name, address and telephone number; the model and serial number of your Lochinvar, product; proof of installation; and a clear description of the problem.
WHAT IS NOT COVERED, PROBLEMS CAUSED BY:
Improper: gas supply line sizing, gas type, venting, connections, combustion air, voltage, wiring, or fusing
Improper installation, sizing, delivery, or maintenance
Failure to follow printed instructions enclosed with the product
Abuse, misuse, accident, fire, flood, Acts of God
Improper venting and air intake materials, length, construction, or operations
Claims related to rust, excessive noise, smell, or taste of water
Failure to conduct authorized factory start up as required
Failure to properly perform maintenance, as outlined in the instruction manuals provided by the manufacturer
Damages due to a failure to allow for thermal expansion
Alterations that change the intended or certified use of the product
Failure to follow applicable codes
Improper chemical addition
Service trips to explain proper installation, use, or maintenance of the product/unit or to describe compliance requirements under applicable codes and regulations
Charges related to accessing the product including but not limited to door/wall removal, equipment rental, etc.
Replacement parts after expiration of this warranty
Premium associated with after hours or overtime labor
This information was updated on 02/12/2020. For the most current information and full warranty policy please visit www.lochinvar.com.
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ABOUT THE STORE Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.