All warranties for end users must be processed through your retail point of purchase.
All products of Waterway carry warranties. The nature and length of the warranty will depend upon the product and are set forth below:
To the buyer, as the original purchaser, Waterway warrants its products free from defects in materials and workmanship for a period of one year from the date of purchase, if installed by a qualified installer. Parts which fail or become defective during the warranty period, except as a result of freezing, negligence, improper installation of equipment or automatic valving systems, use or care, shall be repaired or replaced, at our option, within 90 days of the receipt of the defective product, barring unforeseen delays.
In-Ground Swimming Pool Variable Speed Pumps carry a 2 year warranty from sale date, with proof of purchase.
Proof of purchase is required for warranty coverage. Warranty registration card must be submitted for applicable products. In the event proof of purchase is not available, the manufacturing date of the product will be the sole determination of purchase date.
To obtain warranty, replacements or repair, defective components or parts should be returned, transportation paid, to the place of purchase. In the event the place of purchase is not applicable Waterway Plastic should be contacted for necessary return instructions. No returns may be made directly to the factory without the express written authorization of Waterway Plastics.
Waterway Plastics shall not be responsible for cartage, removal and/or reinstallation labor or any other such costs incurred in obtaining warranty replacements.
For more information please look at the attached PDF.
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ABOUT THE STORE Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in San Antonio, TX and can land most products to your door (within the 48 contiguous states) in less than a week.