NOTICE: The pool & spa industry continues to face industry-wide shortages on many products that most vendors expect to last late into 2022. We're allowing items to be purchased so that customers who choose to wait will have their order shipped when product is available. Most vendors are not providing any ETA on when items will be available. WE WILL EMAIL YOU RIGHT AWAY IF YOUR ITEM IS BACKORDERED.
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To register a new product with SmartPool for warranty purposes click here.
SmartPool LLC Warranty/Return Policy
The warranty of any SmartPool product applies only to the end user and only to the original owner of the product.
SmartPool requires all consumers to contact SmartPool directly for troubleshooting and all warranty claims. A consumer will be responsible for any and all charges incurred for non-manufacturer defects, misuse, abuse, no fault found and/or failure to provide necessary documentation.
SmartPool will provide a consumer with Return Assessment (RA) paperwork, on anyproduct, after troubleshooting has taken place with a SmartPool Technical Service Representative.
All SmartPool products require a copy of an itemized computer or cash register generated consumer receipt with the date of purchase for all warranty claims. A copy of the consumer’s receipt must be sent to SmartPool prior to the release of the RA to the consumer.
All SmartPool products will be evaluated upon receipt to confirm the
reason for the return.
SmartPool will issue a return shipping label for any SmartPool robotic pool cleaner that is determined to be a manufacturing defect within 14 days of purchase. A computer generated receipt must be faxed or emailed to SmartPool in order to generate a return shipping label.
Freight costs are the responsibility of the shipper for all product returned
outside the first 14 days of purchase.
Consumers are to contact SmartPool at 732-730-9880, Monday-Friday,
9:00 a.m. - 5:00 p.m. EST on all warranty claims.
For more information
Complete warranty details about SmartPool products are available here.
Hay muchas maneras diferentes de contactarnos, y nos gustaría hablar con usted sobre las preguntas de su compra, ayudarle a diagnosticar los problemas de su equipo y escuchar acerca de cómo podemos mejorar y todo lo que está en su mente. Click Here
ABOUT THE STORE Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.