NOTICE: The pool & spa industry continues to face industry-wide shortages on many products that most vendors expect to last late into 2022. We're allowing items to be purchased so that customers who choose to wait will have their order shipped when product is available. Most vendors are not providing any ETA on when items will be available. WE WILL EMAIL YOU RIGHT AWAY IF YOUR ITEM IS BACKORDERED.
Zodiac Pool Systems LLC, a
warrants all Zodiac® brand products (including
those branded as Jandy®, Polaris®, Baracuda®, SAVI®, Nature2®,
or Blueriiot) to be free from manufacturing defects in materials and
workmanship for a period of one (1) year from the date of retail purchase, with
the following exceptions:
salt water chlorine systems (controller and cell purchased and installed
together), including Nature2® Fusion Soft, are warranted for
three (3) years, with the exception of the AquaPure® Ei™ Series,
which is warranted for one (1) year (see below for
warranty on replacement parts).
The G3™ model and
Kontiki cleaners are warranted for ninety (90) days.
speed pumps are warranted for three (3) years.
JXi™ heaters are warranted for one (1) year. Heat Exchangers
on JXi Gas Heaters with factory-installed VersaFlo™ Integrated
Bypass are warranted for five (5) years.
Jandy® heat pumps
are warranted for two (2)
years. Heat pump compressors and heat
exchangers are warranted for five (5) years.
underwater lights are warranted for three (3) years.
Those certain Never
made from CPVC are warranted for the life of the pool on which they were
originally installed. For the avoidance of any doubt, any Never Lube valve made
from PVC is only warranted to be free from manufacturing defects in materials
and workmanship for a period of one (1) year from the date of retail purchase.
All Jandy® branded
products used in a commercial application are warranted for a period of one (1)
year from the date of retail purchase, unless a lesser amount of time is stated
above in exceptions 1 through 9. A commercial application is defined as any
application other than a single-family dwelling.
Polaris®robotic cleaners are warranted for two (2) years.
Frames for Polaris®in-ground pressure-side cleaners are warranted
for five (5) years.
wear-and-tear items including, but not limited to, tires (including track
tires), surface disks, shoes, and foot pads, are not warranted.
salt water chlorine systems (controller and cell purchased and installed
together) are warranted for three (3) years.
are warranted for ninety (90) days.
other expendables are not warranted.
products, or parts, provided at no charge are warranted only until the
original finished good’s warranty has expired. Purchased replacement parts are
warranted for ninety (90)
days from the date of retail purchase, with
the exception of electronic salt water chlorine generator cells and electrodes,
and “Factory Rebuild Kits” for Polaris® pressure cleaners, which are warranted for one
The Jandy® limited warranty does not apply to Jandy® branded products purchased through the Internet or other e-commerce platforms, with the exception of Jandy® valves less than three (3) inches
in diameter, parts, and pool product accessories.
For warranty information
specific to Nature2® products, other than Nature2® Fusion Soft, please see the owner’s
and installation manuals for those products.
Unless otherwise indicated in
the relevant product manual or quick start guide, this
warranty applies only to products installed and serviced by a contractor who is
licensed and qualified in pool equipment by the jurisdiction in which the
product will be installed, where such state or local requirements exists. In
the event no such state or local requirement exists, the installer and
maintainer must be a professional with sufficient experience in pool equipment
installation and maintenance. This warranty applies only to products purchased
and utilized in the 50 United States and Canada, is limited to the first retail
purchaser, is not transferable, and does not apply to products that have been
moved from their original installation sites. The liability of Fluidra shall
not exceed the replacement of the defective product or its parts, and does not include transportation costs, costs for labor to service
or repair the defective product, or any items or materials required to make the
repair including, but not limited to, refrigerant and other expendables.
Fluidra is not responsible for charges or delays incurred when a servicer is
unable to perform service due to lock outs, animals, intolerable pool or spa
water temperature when entry into pool or spa is required to perform service,
service refusals, etc. No reimbursements will be made for loss and/or usage of water, fuel or other resources resulting from product defect.
A third party service provider may charge the end-user customer for parts and/or labor required to resolve any issue not covered under
warranty, such as improper installation. Fluidra is not responsible for these
charges. Product discoloration, or any other cosmetic or superficial damage or
deterioration, regardless of its cause, is not covered by this warranty. This
warranty does not cover failures, defects, malfunctions or complaints resulting
from any of the following:
Failure to properly
install, operate or maintain the product in accordance with Fluidra’s published
installation, operation and/or
The workmanship of
any installer of the product.
Use of non-factory
authorized parts or accessories in conjunction with the product(s).
modifications or adjustments that are not in accordance with Fluidra’s
published installation, operation and/or maintenance manuals.
proper pool and/or spa chemical balance [pH levels between 7.2 and
7.8, with ideal range being between 7.4 and
7.6; Cyanuric Acid (CYA)
between 30 to 100 ppm; Total Alkalinity (TA) between
80 to 120 ppm (100 to 150 ppm for vinyl pools); Total Dissolved
Solids (TDS) less than 1500 ppm, not including salt ppm; and Total (or Calcium)
Hardness less than 800 ppm, with an ideal range being between 200 ppm
Corrosion, erosion, scaling,
calcification or other conditions caused by water hardness, chemical imbalance,
or lack of product maintenance.
contamination of combustion air; or improper use of pool/spa chemicals, such as introducing chemicals upstream of the
heater or cleaner hose, or through the skimmer; or use of copper-based
algaecides in conjunction with Nature2®products.
Abuse, damage during
transit or installation, mis-handling, tampering, vandalism, alterations,
accidents, fires, floods, storms, earthquakes, power surges, lightning, pets or
other animals, insects and/or
their hives or nests, negligence, or acts of
Not grounding and/or bonding as specified, mis-wiring, loose wiring, cut or kinked wires,
loose cable connections, incorrect wire runs, incorrect breaker size, breaker(s) in “off” position, improper wire gauge, moisture in
electrical conduit, improper electrical supply, dead batteries, incorrect
plumbing, inadequate size of pipe and/or fittings, cross-threading,
over-tightening, under-tightening, glue drips or residue, improperly secured
covers, improper valve placement or usage, unsynchronized valve actuators,
valve actuators in “off” position, improper gas pipe sizing, lack of fuel,
inadequate heater vent pipe sizing, programming errors, or removal of in-line
filter screens from pool cleaners.
Freezing, corrosion, cracking, overheating, warping,
flooding, moisture intrusion or any other condition caused by or related to
weather, climate, improper winterization, improper equipment placement,in adequate ventilation,in adequate water circulation, roof run-off, sprinklers, irrigation systems, or lights or other products on or near the pool/spa or pool/spa equipment pad.
Operating the product at water flow rates below minimum,
or above maximum, specifications. Operating any product or piece of equipment
including, but not limited to, pumps, with insufficient quantities of water.
Improper equipment sizing, or product mis-applications including,but not limited to, unsuitable application of a pool cleaner, or use of residential products on commercial applications.
Dirty, clogged, blocked, covered or obstructed plumbing,
cleaner parts, chlorine generator cells or sensors, pump strainer
baskets, pump impellers, heater orifices (including blockage by spider webs), heater grills, doors, flue boxes, flue vents or flue collectors,
filter elements, or filter breather tubes.
Collateral damage caused by failure of any component
including O-rings, pump strainer baskets, DE grids, sand filter laterals, or
This is the only warranty
given by Fluidra. No one is authorized to make any other warranties on behalf
of Fluidra. THE DURATION OF IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES LISTED ABOVE. Some states and/or provinces do not allow
limitations on how long an implied warranty lasts, so the above limitation may
not apply to you. Fluidra expressly disclaims and excludes any liability for
consequential, incidental, indirect, or punitive damages for breach of any
expressed or implied warranty. In no event shall Fluidra be liable for
incidental or consequential damages of any nature, including damage to vinyl
liners, plaster, aggregate-based pool surfaces, tile, stone, coping, fixtures,
skimmers or skimmer covers, plumbing, drains, equipment covers or shelters,
landscaping, animals, plants, or dwellings. Some states and/or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation may not apply to you. Certain
vinyl liner patterns are particularly susceptible to rapid surface wear or
pattern removal caused by objects coming into contact with the vinyl surface,
including pool brushes, pool toys, floats, fountains, chlorine dispensers, and automatic pool cleaners.Some vinyl liner patterns can be seriously scratched or abraded by rubbing the surface with a pool brush. Ink from the
pattern can also rub off during the installation process or when it comes into
contact with objects in the pool. Fluidra is not responsible for, and this
warranty does not cover, pattern removal, cuts, abrasions or markings on vinyl
This information was updated on 9/25/2020. For the most
current information and full warranty policy please visit www.fluidrausa.com.
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ABOUT THE STORE Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.