API Water offers a 45-Day Satisfaction Guarantee for their EZRES and EZPRO products. If you're not satisfied after using the product according to instructions, you can request a refund or replacement. This guarantee applies only to products purchased from authorized sellers and is limited to the original end-user purchaser. Claims must be submitted within 45 days of purchase. Note that chlorine treatment claims are addressed under the No Algae Guarantee program, not the Satisfaction Guarantee. To file a claim, contact API Water directly.
Additionally, API Water provides a No Algae Guarantee for their E-Z POOL and Revive! products. If your residential pool develops algae after using these products as directed, API will reimburse the cost of a chlorine shock treatment. This guarantee is available only to original end-user purchasers using the products in residential pools purchased from authorized sellers. Claims require verification of proper application and water balance.
For general product purchases, API Water's Terms of Use include a limited warranty ensuring products meet specifications at the time of shipment. If a product is found to be non-conforming, the remedy is either a replacement or a credit for the purchase price. However, the company disclaims all other warranties, including implied warranties of merchantability and fitness for a particular purpose. Additionally, API Water is not liable for indirect, incidental, or consequential damages.
This information was updated on 08/07/2025. For the most current information and full warranty policy please visit www.apiwater.com.